Child Family Health International (CFHI) looks for passionate, driven professionals to join our team and provides exceptional opportunities for personal and professional development, in addition to competitive compensation. CFHI is an equal opportunity employer, and we strive for our staff to reflect the diverse communities we serve.

Current Job Postings:

Job Title: Health and Safety Coordinator

About the Role

The CFHI Health & Safety Coordinator is a dedicated and passionate international education professional who specializes in student health, safety, and wellness. This individual serves on CFHI’s Program Team. They are equally comfortable working in Spanish and English, and skilled at communicating with a wide variety of individuals across many cultures (community team members, central leadership, students, parents, universities, travel insurance companies, healthcare providers, embassies, etc.) This is a shrewd problem-solver who knows how to work collaboratively on a team, propose solutions, and seek input and support at key moments to help safeguard the wellbeing and safety of all CFHI’s stakeholders.  This is an on-call role, serving as the first response for CFHI participants and global team members needing support with health & safety situations. This person has a strong diversity, equity, and inclusion lens and brings this focus to health & safety work and incident response. This individually truly enjoys working through complex health and safety incidents thoughtfully and in consultation with a lean, fast-paced team.

 Your Impact:

  • Play a central role in supporting participant health and wellness on CFHI programs.
  • Be the first to respond to CFHI’s program participants and global team members when they need support with health and safety situations, as the primary on-call role on the team. This role is on-call 24/7 except for planned time off.
  • Coordinate the smooth execution of CFHI policies and protocols during health & safety incidents. Your role may range from supporting to leading, depending on the situation. Initiate and manage tailored communications with a wide variety of stakeholders including students, parents, CFHI global team members, universities/institutions, insurance companies, and others. Bring your collaborative approach to the table while showcasing excellent instincts, knowledge of key stakeholders and realities in our field (such as supporting participant mental health), and problem-solving skills. Use CFHI’s templates and protocols to astutely document all student health & safety incidents and issues, and communicate appropriately with stakeholders.
  • Bring your diversity, equity, and inclusion lens to this work to help CFHI break down, rather than reinforce, power imbalances and injustice especially for individuals of color, LGBTQ+ individuals, and other vulnerable or underrepresented individuals who participate in or otherwise engage with CFHI programs. Serve as a key resource and point of contact for underrepresented learners at CFHI. Support conflict transformation and group mediation when needed.
  • Coordinate the pre-program health & safety cycle, including review and clearance of student health history disclosures, leading virtual orientation sessions, supporting planning meetings with university partners, and more. Review program evaluations and help implement needed changes.
  • Support planned professional development and educational workshops to CFHI’s global and central leadership teams to help improve and refine our approach to student safety and wellness.
  • With the Global Medical Director, conduct periodic reviews and updates of CFHI’s emergency protocols, procedures, waivers, and other documents.
  • Stay abreast of trends and changes in the field through engagement with OSAC and other benchmarking organizations; join member organizations and represent CFHI when helpful and strategic
  • Help to grow engagement with CFHI through excellence in student health, safety and wellness. Join other team members to offer webinars/seminars, conference representation, and calls to help communicate CFHI’s approach to health, safety, and risk management to stakeholders and prospective collaborators

Reports to: Director of Programs

The Coordinator of Health & Safety Exhibits:

  • Enthusiastic, Proactive Approach: If you dread the emergency call or WhatsApp message, this is not the role for you. The right candidate is excited to work the steps, consult the team, carry out the communications, and do all they can to support safe and satisfied stakeholders during minor and major incidents.
  • Great Judgment: Strong listener, able to understand the needs and priorities of different stakeholders, skilled at finding solutions to complex problems, understands how to gather information, document incidents, and consult at key moments with CFHI team for decisions. Good instincts in rapidly changing situations or under pressure.
  • Process Focus: Skilled at documenting your work and incidents, building and improving processes, and staying organized without close supervision. Use CFHI’s systems to document incident response work in real-time.
  • Outstanding Communicator: You build relationships and trust with individuals from backgrounds different and similar to your own. You have a strong understanding of who needs to know what in a fast-moving environment. You tailor your communications effectively with various stakeholders.
  • Comfort with uncertainty: You are comfortable managing ambiguity and are able to thrive in ambiguous or evolving environments. You are comfortable hearing many (sometimes contradictory) sides to an issue and finding supportive solutions and common ground in these spaces. You remain calm and truly enjoy leading or supporting complex and rapidly evolving incidents.

Other Important Characteristics:

  • Bilingual in English and Spanish, written and spoken.
  • Demonstrated ability to communicate effectively with multiple stakeholders across cultures.
  • Demonstrated experience in international education, ideally with crisis/incident response.
  • Ability to be on call 24/7 and work extended hours during active incidents, including weekends and evenings.
  • Must have access to strong, reliable internet access without interruptions and phone with a U.S. phone number that has reliable service without interruptions.

Position Logistics:

  • Location: Fully Remote (USA or Latin America)
  • Travel: Some US and International travel required for site visits and meetings, estimate 2-3 times per year

Compensation

Competitive, commensurate with experience. Generous benefits and PTO.

To Apply:

Please send a cover letter and resume to cfhicareers@cfhi.org. No calls, please.

If you’re interested in exploring a career with us, we invite you to learn more about CFHI and subscribe to our newsletter to stay in touch and get updates on future job opportunities.